Customer Service Agent
Main Job Functions
- Respond to large volumes of customer contact by telephone, in writing and through our online chat facility, ensuring required service levels are met
- Deal with customer enquiries relating to Source Insurance and Source Finance
- Adhere to regulatory requirements of the FCA and other governing bodies
- Deliver exceptional customer service through all types of customer contact
- Demonstrate good attention to detail by processing requests accurately and within agreed timescales
- Follow communication scripts where necessary
- Identify customer needs and clarify information to effectively resolve each query
- Update customers’ records on our in-house databases
- Meet personal qualitative targets
- Manage customer expectations appropriately
- Create a positive customer experience
- Educate customers on our products/available services
- Research required information using available resources
Requirements
- Strong customer focus coupled with a ‘can do’ work ethic
- Strong verbal and written communication skills
- Ability to multi-task, set priorities and manage time effectively
- Ability to work well as part of a team
- Excellent organisation and prioritisation abilities
- Computer literate
- Problem analysis and problem solving skills
- Flexibility to meet business requirements
- Adaptability
Benefits:
- On-site parking
- Bonus scheme
- Casual dress
- Company events & social hours
- Education reimbursement
Please send your CV and cover letter to hr@thesource.co.uk