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The Team

THE CUSTOMER EXPERIENCE HUB

customer service
Operations Management

Louise

Operations Director
The Interior Design Enthusiast

Bronwen

Office Manager
Post Mistress Extrordinaire

Mark

Head of Customer Service
The Typo Man

Liam

Specialist Team Manager
The Football Fanatic

Simon

Referral Management Team Manager
The Rugby Fan
Customer Service Specialists

Julia

Customer Service Specialist
The Machine

Scott

Customer Service Specialist
I Share My Birthday With Jesus
Customer Service Agents

Ryan T

Customer Service Agent
The Gym Buff

Lorraine

Customer Service Agent
Scott's Mum

Helen

Customer Service Agent
Give it a go!

Heidi

Customer Service Agent
The Long Timer

Hannah

Customer Service Agent
Frogz Rule

Ashleigh

Referral Manager
The Crazy Cat Lady

Helene

Customer Service Agent
The Sewing Bee

Andy K.

Customer Service Agent
The Sci-Fi Mad Scotsman...

Caz

Referral Manager
Royal Navy Veteran Wife
& Dance Mom

Tom

Customer Service Agent
I can rock a top knot!

Sara

Customer Service Agent
I'm just happy to be here
Quality and Training
Management

Dave

Head of Learning & Development
The Office Judith Chalmers

Phil

Head of HR & Compliance
I Took The Pictures On The Website!

Lisa

Quality Assurance Manager
The Office Oracle
Quality Assurance

Alison

Complaints Manager
The Baker and Office Feeder

Sandra

Quality Assurance Auditor
The Office Thinker
Projects
Project / Product Managers

Julia

Product Manager
Forgot To Leave After Year 11 Work Experience

Liz

Project Manager
The Vegan

Lloyd

Project Manager
West Walian Rugby Fanatic
Marketing

Emma

Marketing Manager
The Home Cook

Owen

Marketing Executive
"It's not possible."
"No, it's necessary."
Sales
Sales Management

Gavin

Head of Business Development
The Token Salesman

Julie

Business Relationships Team Manager
The Music Lover
Adviser Support

Roy

Business Development Manager
I Only Eat Roysters Crisps

Sabine

Business Development Manager
The Loud One
31

Sharon

Business Relationship Manager
The Cadbury Queen
Untitled design-79

Rhys

Business Relationship Manager
Headbanger, page-turner, putt misser
Information Technology
IT Management

Chris

IT Director
Communicates mostly in film quotes

Greg

Infrastructure Manager
Ambition Is Critical

James

Development Lead
The Craft Beer Connoisseur

Katie

Development Lead
Any Excuse For A Costume!
Developers

Sam

Senior Software Developer
The Brummie whisky connoisseur

Keith

Senior Software Developer
1.Cake 2.Coffee 3.Code

Meurig

Software Developer
input music --> output code

Abigail

Software Developer
Everything is figure-out-able
Test Analysts

Judith

Test Analyst
The crafty one

Gareth

Test Analyst
Pen Clicker Extraordinaire
Infrastructure Engineering

Ian

Senior Infrastructure Engineer
You can't spell
'Infrastructure' without Ian

Rhys

Infrastructure Engineer
Finance
Finance Management

Jon

Finance Director
The Numbers Man

Hollie

Head of Finance
The Outdoorsy One
Finance Team

Laura

Finance Supervisor
The Pay Giver

Chandi

Finance Representative
The Documentary Lover

Jake

Finance Analyst
The Sporty One

Pamela

Finance Representative
The Runner

Crystal

Finance Supervisor
Just another boring accountant
directors

Mal

Chairman
If not hiking then sailing

Andy

Director
Loves a good cup of Lavazza