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The Team

THE CUSTOMER EXPERIENCE HUB

customer service
Operations Management

Louise

Operations Director
The Interior Design Enthusiast

Simon

Referral Management Team Manager
The Rugby Fan

Mark

Head of Customer Service
The Typo Man

Bronwen

Office Manager
Post Mistress Extrordinaire

Liam

Specialist Team Manager
The Football Fanatic

Bridon

Customer Service Team Manager
The Quiet One
Customer Service Specialists

Julia

Customer Service Specialist
The Machine

Scott

Customer Service Specialist
I Share My Birthday With Jesus

Jordan

Customer Service Specialist
Socially Awkward But
Technically Astute
Customer Service Agents

Ryan T

Customer Service Agent
The Gym Buff

Lorraine

Customer Service Agent
Scott's Mum

Helen

Customer Service Agent
Give it a go!

Heidi

Customer Service Agent
The Long Timer

Hannah

Customer Service Agent
Frogz Rule

Helene

Customer Service Agent
The Sewing Bee

Andy K.

Customer Service Agent
The Sci-Fi Mad Scotsman...
Long live the UFOP!

Tom

Customer Service Agent
I can rock a top knot!

Sara

Customer Service Agent
I'm just happy to be here
Pro-Active Renewal Team Management

James C

PRT Supervisor
The Posh Englishman
Pro-Active Renewal Team

Gavin

Pro-Active Renewal Team Advisor
My Last Job Was As Richard In Guess Who

James K

Pro-Active Renewal Team Advisor
Not All Heroes Wear Capes
Quality and Training
Management

Dave

Head of Learning & Development
The Office Judith Chalmers

Phil

Head of HR & Compliance
I Took The Pictures On The Website!

Lisa

Quality Assurance Manager
The Office Oracle
Quality Assurance

Alison

Quality Assurance Agent
The Baker and Office Feeder

Sandra

Quality Assurance Auditor
The Office Thinker
Referral Management Team

Anne

Senior Referral Manager
The Scuba Diver

Nicholas

Senior Referral Manager
But First…Coffee

Ashleigh

Referral Manager
The Crazy Cat Lady

Caz

Referral Manager
Royal Navy Veteran Wife
& Dance Mom

Sioned

Referral Manager
The Dachshund Loving Gamer
Projects
Project / Product Managers

Julia

Product Manager
Forgot To Leave After Year 11 Work Experience

Liz

Project Manager
The Vegan

Lloyd

Project Manager
West Walian Rugby Fanatic

Nicola

Insurance Performance Manager
The John And Janet Of Insurance
Marketing

Emma

Marketing Manager
The Home Cook

Owen

Marketing Executive
Nap God
Sales
Sales Management

Gavin

National Sales Manager
The Token Salesman

Julie

Business Relationships Team Manager
The Music Lover
Adviser Support

Roy

Business Development Manager
I Only Eat Roysters Crisps
31

Sharon

Business Relationship Manager
The Cadbury Queen

Sabine

Business Development Manager
The Loud One
January Socials - Square (23)

Callum

Business Relationship Manager

Veronica

Business Relationship Manager
Just call me Ronnie
Ffion

Ffion

Business Relationship Manager
The Human Wotsit
Information Technology
IT Management

Chris

IT Director
Communicates mostly in film quotes

Greg

Infrastructure Manager
Ambition Is Critical

James

Development Lead
The Craft Beer Connoisseur

Katie

Development Lead
Any Excuse For A Costume!
Developers

Sam

Software Developer
The Brummie whisky connoisseur

Keith

Software Developer
1.Cake 2.Coffee 3.Code

Tom

Software Developer
Certified HTML tag inspector
Test Analysts

Catrin

Test Analyst
Special By Nature

Dave

Test Analyst
Come On You Spurs

Gareth

Test Analyst
Pen Clicker Extraordinaire
Infrastructure Engineering

Ian

Senior Infrastructure Engineer
You can't spell
'Infrastructure' without Ian

Steffan

Infrastructure Engineer
Let's work the problem. Let's not make things worse by guessing
Finance
Finance Management

Jon

Finance Director
The Numbers Man

Hollie

Head of Finance
The Outdoorsy One
Finance Team

Laura

Finance Supervisor
The Pay Giver

Chandi

Finance Representative
The Documentary Lover

Jake

Finance Analyst
The Sporty One

Pamela

Finance Representative
The Runner

Crystal

Finance Supervisor
Just another boring accountant
directors

Mal

Chairman
If not hiking then sailing

Andy

Director
Loves a good cup of Lavazza