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Assessing customer needs – Supporting vulnerable customers

Supporting Vulnerable Customers

A Learning Lab eLearning CPD Customer Service Module

You’re on your way towards completing our Assessing Customer Needs pathway. This module explores the FCA requirements and your obligations for supporting vulnerable customers.

Completion time: 15 mins
Format: eLearning module
CPD accredited: Yes

Module Content

By completing this module, you will understand:

– FCA requirements for Supporting Vulnerable Customers
– Your obligations in Supporting Vulnerable Customers

Dave Says: Why not start another course?

There’s one more modules to complete in this pathway. Be sure to finish both to expand your knowledge!

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