• The Source, Global Reach, Cardiff, CF11 0SN
  • Support 02920 265265

Complaints Handling – In Practice

Complaints Handling
- In Practice

A LearningLab Customer Service Module

You’re on your way towards completing our Complaints Handling pathway. This module explores the history and background of the Treating Customers Fairly principles and how they affect complaint handling and management.

Completion time: 15 mins
Format: eLearning module
CPD accredited: Yes

Module Content

By completing this module, you will understand:

– The history and background of the Treating Customers Fairly principles.
– Dealing with complaints effectively

 

Dave Says: Find your next micro-course!

There’s plenty more to learn. Take a look at the rest of our library today to continue your CPD learning.

Book Your 'GI Fit' Call

Don’t let 2026 catch you off guard — now’s the perfect time to get your General Insurance (GI) strategy in shape before January. Book a quick call with our GI experts, and we’ll make sure you’re GI-fit and ready to tackle 2026.