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Complaints Handling – In Practice

Complaints Handling
- In Practice

A Learning Lab eLearning CPD Customer Service Module

How to complain

You’re on your way towards completing our Complaints Handling pathway. This module explores the history and background of the Treating Customers Fairly principles and how they affect complaint handling and management.

After completing this module, we recommend continuing your development by moving on to our Business Ethics pathway.

Completion time: 15 mins
Format: eLearning module
CPD accredited: Yes

Module Content

By completing this module, you will understand:

– The history and background of the Treating Customers Fairly principles.
– Dealing with complaints effectively


Our next recommended pathway:
Business Ethics

Our Business Ethics pathway explores business ethics, codes of conduct, conflicts of interest, and business finance basics.