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Complaints Handling – In Practice

Complaints Handling
- In Practice

A LearningLab Customer Service Module

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You’re on your way towards completing our Complaints Handling pathway. This module explores the history and background of the Treating Customers Fairly principles and how they affect complaint handling and management.

Completion time: 15 mins
Format: eLearning module
CPD accredited: Yes

Module Content

By completing this module, you will understand:

– The history and background of the Treating Customers Fairly principles.
– Dealing with complaints effectively

 

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