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Introduction to Consumer Duty

Introduction to
Consumer Duty

A Learning Lab eLearning CPD Customer Service Module

This standalone module gives you a chance to dive into the details of Consumer Duty. Keep on top of the FCA’s regulatory changes!

Completion time: 30 mins
Format: eLearning module
CPD accredited: Yes

Module Content

By completing this module, you will understand:

– The history and background of the Consumer Duty Principle

– The Four Consumer Duty Outcomes and how these can be applied in practice

– Implementing Consumer Duty into your services

Dave Says: Why not start another course?

There’s one more modules to complete in this pathway. Be sure to finish both to expand your knowledge!

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