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Assessing customer needs – Supporting vulnerable customers

Supporting Vulnerable Customers

A Learning Lab eLearning CPD Customer Service Module

You’re on your way towards completing our Assessing Customer Needs pathway. This module explores the FCA requirements and your obligations for supporting Vulnerable Customers.

After completing this module, we recommend continuing your development by moving on to our Complaints Handling pathway.

Completion time: 15 mins
Format: eLearning module
CPD accredited: Yes

Module Content

By completing this module, you will understand:

– FCA requirements for Supporting Vulnerable Customers


– Your obligations in Supporting Vulnerable Customers

How to complain

Our next recommended pathway: Complaints Handling

Our Complaints Handling pathway covers what is classified as a regulated complaint, who can make a complaint, how to deal with complaints, and the consumer duty principles.