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Assessing customer needs – Supporting vulnerable customers

Supporting Vulnerable Customers

A Learning Lab eLearning CPD Customer Service Module

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You’re on your way towards completing our Assessing Customer Needs pathway. This module explores the FCA requirements and your obligations for supporting vulnerable customers.

Completion time: 15 mins
Format: eLearning module
CPD accredited: Yes

Module Content

By completing this module, you will understand:

– FCA requirements for Supporting Vulnerable Customers
– Your obligations in Supporting Vulnerable Customers

Dave Says: Why not start another course?

There’s one more modules to complete in this pathway. Be sure to finish both to expand your knowledge!

Go to the next module