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Introduction to Consumer Duty

Introduction to Consumer Duty

A Learning Lab eLearning CPD Customer Service Pathway

This is the complete CPD course for an Introduction to Consumer Duty. In one manageable, 30-minute module, you’ll understand the principles of Consumer Duty and how they affect your services. This will help you to implement the latest FCA regulations into your business and expand your knowledge.

Completion time: 30 mins
Format: eLearning module
CPD accredited: Yes

Module Content

By completing this module, you will understand:

– The history and background of the Consumer Duty Principle

– The Four Consumer Duty Outcomes and how these can be applied in practice

– Implementing Consumer Duty into your services

Check out our growing library of micro-courses!

Our next recommended pathway:
Assessing Customers Needs

Our Assessing Customer Needs Pathway is centred around FCA guidelines on assessing customer needs and supporting vulnerable customers.