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You’re on your way towards completing our Claims Handling pathway. This module explores the claims process in more detail, and it’s impact on clients.
After completing this module, we recommend continuing your development by moving on to our Introduction to Consumer Duty pathway.
Completion time: 15 mins
Format: eLearning module
CPD accredited: Yes
By completing this module, you will understand:
Our Introduction to Consumer Duty pathway explores the history and background of the Consumer Duty. In addition, it provides an overview of the Four Consumer Duty Outcomes and how firms evidence and comply with these changes.