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Complaints Handling – Compliance

Complaints Handling - Compliance

A Learning Lab eLearning CPD Customer Service Module

As the first step in our Complaints Handling pathway, this module covers the definition of a regulated complaint, who can make a complaint and the handling requirements defined by the FCA and FOS.

After completing this module, we recommend continuing your development by undertaking the second and final module in this pathway.

Completion time: 15 mins
Format: eLearning module
CPD accredited: Yes

Module Content

By completing this module, you will understand:

-What is classified as a regulated complaint
-Who can make a complaint
– The complaint handling requirements as set out by the FCA and FOS

How to complain

The next module in this pathway: Complaints Handling - In Practice

This module is your final step towards completing our Complaints Handling pathway.