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Complaints Handling – Compliance

Complaints Handling - Compliance

A LearningLab Customer Service Module

As the first step in our Complaints Handling pathway, this module covers the definition of a regulated complaint, who can make a complaint and the handling requirements defined by the FCA and FOS.

Completion time: 15 mins
Format: eLearning module
CPD accredited: Yes

Module Content

By completing this module, you will understand:

-What is classified as a regulated complaint
-Who can make a complaint
– The complaint handling requirements as set out by the FCA and FOS

Dave Says: There's one more to go!

Complete the next step in the course and you’ll have brushed up on your complaints handling learning.