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Complaint Handling

Compliant handling CPD

Complaint Handling

Complete our eLearning module and review the associated fact sheet to increase your knowledge on the regulatory requirements of the complaint handling process.

Who is this module for?

This module is suitable for all financial service professionals.

Topics covered

  • What is a complaint and who can make one?
  • The difference between a complaint and a dispute
  • The FCA requirements of dealing with a regulated complaint
  • Practical approaches to dealing with a customer complaint

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