Do you ever feel perplexed about the way that some people explain things? Or do you sometimes feel like you’re banging your head against a brick wall when communicating with others? If so, it’s not your fault, but it’s not theirs either. In actuality, we all communicate in different ways. We all have certain ways of listening, responding, making decisions, and solving problems.

Webster’s dictionary defines ‘rapport’ as “a friendly, harmonious relationship”. This is what we should strive for in our day-to-day lives and our working relationships are no different. It’s important to build rapport with your customers, to get the most out of each interaction.

Once we understand that we’re all different and we all converse and behave in different ways, we can more easily communicate with those around us and in particular, with our customers.

Secure your place at our LearningLab ‘Lunch and Learn’ session to understand your own communication style, with tips on how to adapt your approach to communicate more effectively with others.