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Building Rapport

May 17th - 21st: Learning at Work Week: Build a Growth Mindset

Building Rapport

Monday 17th May 1.30pm | Wednesday 19th May 1.30pm | Friday 21st May 12.00pm

How do you create a meaningful connection with your customers?

Do you ever feel perplexed about the way that some people explain things? Or do you sometimes feel like you’re banging your head against a brick wall when communicating with others? If so, it’s not your fault, but it’s not theirs either. In actuality, we all communicate in different ways. We all have certain ways of listening, responding, making decisions, and solving problems.

Webster’s dictionary defines ‘rapport’ as “a friendly, harmonious relationship”. This is what we should strive for in our day-to-day lives and our working relationships are no different. It’s important to build rapport with your customers, to get the most out of each interaction.

Once we understand that we’re all different and we all converse and behave in different ways, we can more easily communicate with those around us and in particular, with our customers.

Secure your place at our LearningLab ‘Lunch and Learn’ session to understand your own communication style, with tips on how to adapt your approach to communicate more effectively with others.

Workshop content

Exploring the concept of rapport, providing tips to help you quickly gain your clients’ trust and talk their language to get your advice across.

  • What is rapport?
  • Understanding the communication cycle
  • Personal communication preferences
  • The 3 Vs of communication – the ‘connection makers’
  • Questioning and listening toolkit
  • Written communications – hints and tips

Learning at Work Week

Source has created a range of ‘Lunch and Learn’ sessions, designed to help you hone your communication and interpersonal skills, to get the most out of your sales process.

Webinar: Objective Setting

How can you achieve your goals?

Learn more
Workshop: Building Rapport

How do you create a meaningful connection with your customers?

Learn more
Webinar: Time is Money

How do you manage your time effectively?

Learn more
Workshop: Cross-selling Skills

How do you boost your income?

Learn more
Webinar: Personal Resilience

How do you positively embrace change?

Learn more
Webinar: Networking Skills

Who do you need to know?

Learn more